PENGARUH KETERBUKAAN INFORMASI PUBLIK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PUBLIK DI UPT. PUSKESMAS MANDALA KOTA MEDAN

PENGARUH KETERBUKAAN INFORMASI PUBLIK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PUBLIK DI UPT. PUSKESMAS MANDALA KOTA MEDAN, Public Information Disclosure, Service Quality, Public Satisfaction...

Author: TIAR VITA VERA BR. MARPAUNG
Date: 2025
Keywords: Public Information Disclosure, Service Quality, Public Satisfaction
Type: Jurnal
Category: penelitian

Public satisfaction can be raised by a number of factors, including service quality and the sharing of public information. This study aims to ascertain how public satisfaction at the Mandala Community Health Center (UPT Puskesmas) in Medan City is impacted by service quality and disclosure of public information. Saturated sampling, also known as a population sample, was used to select 45 responders. The multiple linear regression analysis approach with SPSS 23 software was employed in this investigation, yielding a regression of Y = 2.709 + 0.970 + 0.102 +? According to these findings, public satisfaction at the Mandala Community Health Center (UPT Puskesmas) in Medan City is positively and significantly impacted by service quality and public information disclosure.

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