Perancangan UI/UX Sistem Pemesanan Online untuk Outlet Kaluna Berbasis Website

Perancangan UI/UX Sistem Pemesanan Online untuk Outlet Kaluna Berbasis Website, Design, Ordering system, Design thinking...

Author: ATTHIA RIZKI WISISTA ZK BR. NAPITUPULU
Date: 2025
Keywords: Design, Ordering system, Design thinking
Type: Jurnal
Category: penelitian

Kaluna is a product of a MSME operating in the contemporary beverage industry, specifically bubble tea or bobabased drinks. This business offers a variety of flavors, such as taro, cookies 'n' cream, matcha, strawberry biscotis, purple crumb, silverqueen, lava milo, apple tea, and others. The diverse menu and flavors offered make boba drinks consistently appealing to consumers. This research used UI/UX methods with a design thinking approach, encompassing five stages: empathize, define, ideate, prototype, and test. Data was collected through observation and questionnaires with app users to explore their needs, concerns, and preferences. The design results showed that the web application prototype was able to effectively display the decoration catalog, simplify the ordering process, and facilitate customer service confirmation

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