Sistem Pendataan Pelanggan Aqil Water Dengan Teknologi Website Menggunakan Metode Design Thinking

Sistem Pendataan Pelanggan Aqil Water Dengan Teknologi Website Menggunakan Metode Design Thinking, Customer Data Collection, Web Technology, PHP, MySQL, Design Thinking, Aqil Water, Loyalty Program, Digital Transformation...

Author: ERWIN ROMENSYAH
Date: 2025
Keywords: Customer Data Collection, Web Technology, PHP, MySQL, Design Thinking, Aqil Water, Loyalty Program, Digital Transformation
Type: Jurnal
Category: penelitian

This study focuses on the design and development of a webbased customer data collection system for Aqil Water, aiming to address inefficiencies arising from manual data management. The system was developed using the PHP programming language and implemented with a MySQL database via XAMPP phpMyAdmin. By adopting the Design Thinking method, the system was designed to be useroriented, providing digital forms, structured data organization, and interactive dashboards. Key features include customer data input, item and unit management, transaction records, and gift tracking for loyalty programs. The system significantly improves data accuracy, accessibility, and operational efficiency. Despite its successful implementation, the system currently has limitations in accessibility, which suggests the need for future development into a mobile-based and online-accessible platform.

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